Frequently Asked Questions

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  1. What is TravelSIM?

    TravelSIM is a prepaid international SIM card that makes travel better. We provide great rates on data, calls and texts in more than 190 countries.

    But we also know that travel is about more than cost - it's about the experience. So we help make your experience easy, smart and safe.

    Should you need it, our Australian-based customer support is available around the clock. Our free smartphone app means you're always in control, with instant access to check your balance and recharge. Plus, our great value data packs provide extra savings while you travel.

    We've been helping travellers stay connected for nearly 10 years, and we'd love to help you too.

  2. Will TravelSIM work in my phone or tablet?

      TravelSIM will work in any unlocked 3G phone or tablet.

  3. Can I use internet/data?

    Yes, you can use data, calls and texts with your.TravelSIM.

    To set up data on your device, GO HERE!

     

     

     

  4. What are the rates and coverage of TravelSIM?

    Visit our rates page to check out our rates and coverage map.

    European data packs are available, GO HERE to learn more. 

     

  5. Where can I buy TravelSIM?

    If you'd rather pick up a TravelSIM in person, check out our retailer list to find a store closest to you.

  6. How to activate your TravelSIM.

    To activate your TravelSIM, go HERE.

  7. Your TravelSIM number

    Your TravelSIM number can be found >

    • In your account after selecting MY SIMS; to access upir account go HERE.
    • After activation, the number will appear on the screen. It will also be emailed to you.

     

  8. How do I call?

    Dial with the app:

    To call or text from the app, dial like you normally would and let the app take care of the rest.

    From your handset:

    To make calls or send texts from your keypad you will need to dial in full international format. 

    To call or SMS a mobile number (e.g. 0427 841 501) dial:

     
    + 61 427 841 501

    +

      country code

    mobile number without the leading zero

     

     

     

    To call a landline (fixed) number (e.g. 02 8668 7500) dial:

     
    + 61 2 8668 7500

    +

      country code

    area code without the leading zero

    landline number

     

     

     

     

  9. How does TravelSIM work?

    The new TravelSIM lets you use your phone abroad the same way you would do at home - without thinking. Activate your TravelSIM before you leave, make a few settings changes and step off the plane with confidence knowing you have full access to data, voice and text in the palm of your hand.

    What's even better, with TravelSIM you'll get a new Australian mobile number which means that friends and family can contact you anywhere in the world for the price of making a local mobile call.

  10. What are the benefits of TravelSIM?

    TravelSIM keeps you connected while travelling with prepaid peace of mind knowing you won't blow your budget on a huge phone bill.

    What's more, if you ever need us, we're here for you 24/7 with our Australian-based customer support team.

    Plus, you can download our free TravelSIM app to check your balance and recharge - along with added benefits which make international dialling a breeze, give you access to offline mapping, and allow you to keep loved ones up-to-date on your location.

    TravelSIM is the easy and affordable option for travellers to keep connected with data, calls and texts while away from home.

  11. Where does TravelSIM work?

    We offer coverage in all major destinations - over 190 countries around the world as well as selected cruise ships and airlines.

    For a complete list of destinations and rates, click here.

  12. How do my friends and family in Australia call me?

    If Friends and Family want to contact you and they are calling from Australia, they need to call your number as if they are calling a mobile phone in Australia.

    E.G.

    0489 999 999

                                   Dial TravelSIM from Australia like this.

     

     

     

    Remember, your TravelSIM is charged to receive calls.

  13. How do friends and family outside Australia call me?

    If Friends and Family want to contact you and they are outside of Australia, they need to call your number including the international code.

    E.G.

    + 61 489 999 999

    +

      country code

    mobile number without the leading zero

     

     

     

    Remember, your TravelSIM is charged to receive calls.

  14. How do I add credit while I'm travelling?

    We've made it quick and easy to recharge while you're travelling so you can make the most of your trip. Simply register your credit card details with us before you leave and travel worry-free knowing this information is entirely secure and on-hand to easily and safely recharge whenever you wish.

    We have a number of recharge options for you to add credit wherever and whenever you like.

    • Using our FREE TravelSIM app to recharge directly from your handset - the easiest option
    • Adding credit via our website
    • Texting 'RECHARGE' to +61 427 841 501, to automatically add $25 credit
    • Calling our 24/7 Australian-based Customer Support Team on +61 2 8668 7500
  15. Does my credit expire? How long does it last?

    TravelSIM credit is valid for six months from your last recharge. However, we understand that your next trip might be a little longer away. Therefore, if you wish to save any unused credit from your time abroad you can simply recharge $5 within six months and your credit will roll over for another six months.

    As a thank you for keeping your SIM active, we will add another $5 complementary, therefore, your SIM balance will increase by $10.00.

    What's more, we'll remind you when your credit is due to expire so you can recharge if you wish to keep your credit rolling over.

    If you are purchasing a data pack, these are valid for 30 days from activation. This means they are valid 30 days from when you first connect to an eligiible network overseas. 

  16. How does delivery work?

    FREE express delivery is available for all purchases made online! Order before 3pm AEST and your order will be delivered the next business day for Metros Areas (and in the next 3 business days for all other areas).

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom