With one phone call, Personal Assistant gives you 24/7 access to the following services:
Concierge Services
Make travelling a breeze with our concierge service. "Personal Assistant" will provide you with comprehensive information about any company worldwide (name, address, phone number, operation hours, fares, any other information).
Travel Assistance
1. Transport information and reservations
Personal Assistant will provide comprehensive information about the schedules of flights, trains, buses and other transport information for the countries you are travelling to. Personal assistant can find the necessary connecting flights according to your required itinerary, and upon your request "Personal Assistant" can book and pay for the necessary tickets on your behalf.
2. Hotel information and reservations
Personal Assistant can provide you with information on hotels and hotel availability for the countries you will be travelling to, as well as book the selected accommodation and if required can organise payment of hotels on your behalf.
3. Information on rental cars and other vehicles
"Personal Assistant" can provide you with information about the class, fares and availability of rental cars and other vehicles at various rental companies worldwide. Personal assistant can also arrange bookings and payment of rental cars and other transport for you, all in one phone call!
4. Live language translation
Speak to one of our language translation operators and receive live, over the phone language translation support in over 77 languages.
Need to speak to someone who speaks another language? NO PROBLEMS! We can even arrange a live language translation conference call between our language translation operator, the person whose language needs translating, and yourself! If the person whose speech should be translated is in the same room as you, then speakerphone can be used.
5. Information on vaccinations
Receive information on the vaccinations required or recommended for the countries you are travelling to. The consultation is provided by medical officer.
6. Visa Information
Personal Assistant will provide you with the requirements and instructions for obtaining a visa for the specified country. We can also provide the addresses and phone numbers of consulates, embassies and visa centres, as well as business intermediaries, providing the full range of services in the shortest possible time and under non-standard circumstances.
7. Information on countries / regions
Description of the features of a given country / region, for example, culture, level of medical care, security and precautionary measures, public transport, etc.
8. Recommendations to ensure personal safety
Get up to date information on security measures recommended by the government, as well as other aspects of personal safety.
9. Information on weather, exchange rates
Receive information on weather forecasts for the region, as well as exchange rates.
10. Secretary
"Personal Assistant" will perform any minor task, whether sending a fax or message, arranging a meeting, and virtually any other task.
Need a wakeup call? "Personal Assistant" can also wake you up at a specified time by calling your TravelSIM number.
11. Solving problems in typical situations:
TravelSIM Personal Assistant can be your personal problem solver, whether it be problems at check-in, needing to rebook or cancel a flight, change your hotel reservation, your flight is cancelled or delayed, you’re about to miss a flight, and even lost baggage…let Personal Assistant solve the problem for you!
12. Roadside assistance
Rental car broken down or out of fuel? Don’t speak the language or know who to call? No problems…TravelSIM Personal Assistant can assist in virtually any roadside problem while you are travelling overseas!
Leisure
13. Information about restaurants / table reservation
Personal Assistant will provide comprehensive information about restaurants and cafes around the world and will book a table upon your request.
14. Information about sports and cultural events
"Personal Assistant" will provide information about the date, time and place of sporting or cultural events for the countries you are travelling to, as well as information about price and availability of tickets. Upon your request "Personal Assistant" can also book and arrange payment for the tickets over the phone.
15. Information about places of recreation and leisure
"Personal Assistant" can give you information about sports clubs, beauty salons, golf clubs and tours for your destinations, as well as provide the prices, terms, dates and availability. Upon your request "Personal Assistant" can organise visits to the chosen location, as well as book excursions/tours etc.
16. Information about goods and services
Need to buy something but don’t know where to find it? Personal Assistant will provide you with the addresses of necessary shops where you can buy the required goods or services. If possible, Personal Assistant can also arrange the order, payment and delivery of the goods or services on your behalf!
17. Taxi and transfers
"Personal assistant" will call a taxi for you anywhere at any time.
Business Services
18. Business Services / arranging a meeting
"Personal Assistant" will assist in organising business meetings, conference calls, and rental of office equipment (e.g., computer or fax). "Personal Assistant" will also provide information about business ethics in the region, currency rates and major market indices.
19. Information about translation of documents
"Personal Assistant" will provide information on the translation bureaus, will organise translation of documents for you, and can help to find an interpreter.
Medical Services
20. Emergency and routine medical advice
Upon request "Personal Assistant" can provide emergency and routine medical advice and provide medical recommendations over the phone. Your medical advice will be handled by a trained doctor over the phone.
Note: Medical advice given by the doctor over the phone is not a diagnosis.
21. Travel health information
"Personal Assistant" provides you with access to medical staff and a network of response centres in order to provide timely medical information while traveling.
22. Referral for medical and dental care
"Personal Assistant" provides the names, addresses, telephone numbers and appointment times of doctors, hospitals, clinics, dentists and dental clinics in the countries you are travelling to.
23. Arranging a visit of a doctor
“Personal Assistant” will arrange a doctor’s visit upon your request.
24. Arranging arrival of an ambulance
"Personal Assistant" will arrange the arrival of an ambulance for you at any time.
Emergency Services
25. Legal representatives
"Personal assistant" will provide the names, addresses, phone numbers, and if possible the opening hours of lawyers or legal experts in your required region. These recommendations are based on a professional assessment of the situation, our knowledge of local conditions and the availability of legal services in the region.
26. Emergency messaging
"Personal Assistant" will take every reasonable step to send and receive emergency messages between you and your loved ones.
In particular, Personal Assistant can (upon request) notify the consulate of the country of your residence, in the event of the arrest, detention, prosecution, or if you were the victim of a crime. This is particularly helpful if the situation prevents you from leaving the country you are in, or in other cases requiring intervention of consular officials.
28. Advice and assistance with lost documents
"Personal Assistant" will assist if you have lost any important travel documents (including passports, credit cards) by providing recommendations for their replacement.
29. Advice on necessary actions in case of insurance claims
The Personal Assistant will provide general rules of conduct for insurance claims while travelling abroad.