Tips and Tricks

If you have a problem with your service always try this first! Switch your phone off and then on. It doesn't hurt to do this each day as this will refresh your connection with the local network.

Always dial the full international number, no matter where you are calling from or where you are calling to.
When calling someone in the same country as you, always dial as though you are calling from outside the country.

This is the best way to add credit. Handset Top Up allows you to add credit using the menu functions of your mobile phone.

Test before you go. If you have problems, it is much easier for us to fix them for you from home.

When you put the TravelSIM into your mobile, a new option will be added to your phone's menu - this is the TravelSIM menu (sometimes called the SIM menu, TravelSIM, SIM Applications).
From the SIM menu you can check balance, add credit (you must be preregistered), access customer care and make calls (for New Zealand and United Arab Emirates)
Some temporary network faults can be overcome by using the menu.
Sending text messages from here is cheaper - TravelSMS.

Your family, close friends and business associates can use a Freecall number to contact you: 1800 424 087.
You pay US$0.21/minute surcharge to receive calls and they pay nothing (from a landline). This is often the cheapest way for family and friends to stay in contact.
If they plan on calling you often - ask them to Top Up your SIM with $25 or buy you a gift certificate.
Printable instructions

Your family and friends can send you free and unlimited SMS straight to your TravelSIM phone from our website!

TravelSIM